Cancellation & Refund Policy

This policy applies to all plans bought from Afforet Hosting, a service of Afforet Innovation Private Limited.

1. Cancellation

• You can cancel a plan at any time by emailing hosting@afforet.in or calling +91 93458 13130 with your customer ID.
• Plans do not renew automatically, so no further amount is charged after cancellation.
• After cancellation the website or server stays available until the end of the paid period unless you ask for immediate removal.

2. Refunds

• 7-day money-back: if you cancel a new plan within 7 days of the payment, you get a full refund of the amount paid.
• After 7 days: monthly plans are not refunded. For yearly plans cancelled after 7 days, the unused full months are refunded on a pro-rata basis.
• Failed, duplicate or excess payments: if your account was debited but the plan was not activated, or you were charged twice, the full amount is refunded.
• Not refundable: accounts suspended for breach of our Terms & Conditions (for example spam, malware or illegal content).

3. Refund timeline

Approved refunds are initiated within 2 business days of approval and credited to the original payment method (card, UPI, net banking or wallet) within 5-7 business days, depending on your bank. We email you the refund reference.

4. How to request a refund

Email hosting@afforet.in with your customer ID, the payment ID shown in the customer portal and the reason. We respond within 1 business day.