Terms & Conditions

These Terms and Conditions ("Terms") govern your use of the website www.afforet.in/hosting, the customer portal at hosting.afforet.in, and the web hosting services (the "Services") offered under the name Afforet Hosting by Afforet Innovation Private Limited ("Afforet", "we", "us"), 2/161, West Street, Ward 1, Vakkanangundu, Virudhunagar District, Tamil Nadu, India - 626104. By creating an account, buying a plan or using the Services you agree to these Terms.

1. Eligibility and account

You must be at least 18 years old and able to enter into a binding contract under Indian law. You must give us correct name, email, phone and address details and keep them up to date. You are responsible for keeping your portal password, two-factor (TOTP) codes and SSH keys secret, and for all activity under your account.

2. Services

We provide shared website hosting and VPS servers as described on our Pricing page. The Services are delivered online; nothing is shipped (see our Shipping & Delivery Policy). We aim for 99.9% uptime but do not guarantee uninterrupted service; planned maintenance is announced in advance where possible.

3. Prices and payment

Prices are in INR and are listed on our Pricing page, exclusive of applicable taxes. Payments are processed by Razorpay; we do not receive or store your card, UPI or bank details. A plan is activated after the payment succeeds. Monthly plans run until the end of the calendar month in which they start and yearly plans run for 12 months. We may change prices with at least 30 days' notice; changes apply from your next billing period.

4. Renewal, expiry and suspension

Plans do not renew automatically. If a plan is not renewed by its end date, the website is switched to a "plan expired" page and the server or files may be removed after the expiry. Please keep your own copy of your website and data. We may suspend the Services, with notice where practicable, if payment is overdue or these Terms are breached.

5. Acceptable use

You must not use the Services to host or send: unlawful content, content that infringes copyright or trademarks, malware or phishing pages, spam or bulk unsolicited email, content that sexually exploits children, gambling or other activities prohibited under Indian law; or to attack, scan or overload other systems, mine cryptocurrency, or run open proxies. We may remove such content and suspend the account without refund. You are responsible for the content, software and data you place on our servers.

6. Backups and data

We take weekly automated backups as a convenience. You remain responsible for keeping your own backups. Our handling of personal data is described in our Privacy Policy.

7. Cancellation and refunds

Cancellations and refunds are governed by our Cancellation & Refund Policy.

8. Limitation of liability

To the extent permitted by law, Afforet is not liable for indirect or consequential loss, loss of profits, business or data. Our total liability for any claim is limited to the amount you paid us for the affected Service in the 3 months before the claim.

9. Changes to these Terms

We may update these Terms. The updated version is posted on this page with a new "Last updated" date, and significant changes are emailed to customers.

10. Governing law and disputes

These Terms are governed by the laws of India. Any dispute is subject to the exclusive jurisdiction of the courts at Virudhunagar District, Tamil Nadu. Please contact us first - most issues can be solved quickly.

11. Contact